1. Complaints about the implementation of the purchase contract must be submitted to us immediately after the defects have been completely and clearly described.
2. We will respond to complaints submitted within 14 days of receipt. If we require a longer processing time, we will confirm within 14 days that we have received the complaint and give you an indication of when to expect a more detailed answer. Article 16 Disputes

1. For contracts of sale between you and us, to which these general terms and conditions apply, only Dutch law applies.
2. If the appeal can not be settled by mutual agreement, the Dutch court in Alkmaar or the competent court of the district in which you reside may decide to settle the dispute.